Sydney Freight Terminal 1 -
Express Check Self Service kiosks
On Friday 10 May 2013, Sydney Freight Terminal 1 will commence a new Express Check self-service kiosk, offering a more efficient delivery process for drivers collecting import shipments.
Express Check has been developed in direct response to customer feedback and will help us offer an improved delivery process and increased visibility of customer shipments.
A new tab Manage Driver Authorisation is now available in the customer portal in qantasfreight.com where eligible Sydney import customers are able to create Driver Authorisation Codes. If you haven't already done so, we encourage you to visit the customer portal and set up your codes so your drivers are ready to access the kiosks on launch day. From Thursday 9 May, customers will also be able to create import collection lists in the portal.
- Driver Authorisation enables individual drivers to input their designated authorisation code at the Express Check kiosk and collect available import freight.
- Import Collection List enables individual drivers to be notified via SMS or email of an assigned collection list ID reference to be input at the Express Check kiosk, for import freight ready for pick-up.
Please take the time to review these functions and input authorisation for your regular drivers to access the kiosk. This will assist with a more streamlined cutover at Sydney Freight Terminal 1 on Friday 10 May.
On Tuesday 7 May, before we roll out Express Check, we will commence the use of forklift mounted iPads in the warehouse, assisting staff to locate and prioritise deliveries. By acquitting deliveries on the dock using the iPad, shipment status information will be updated on our website in real time. Please note – on 7 May deliveries will commence from 4am.
The kiosks have already been successfully rolled out at our Brisbane, Perth and Melbourne import terminals, and feedback from both customers and staff has been overwhelmingly positive.
For more information, visit qantasfreight.com or please do not hesitate to contact your local terminal manager should you have any questions or concerns during this period.
Bob Lugton
Head of Freight Operations