Below is detailed information about our planned system maintenance and technical issues you might see when using our systems.
We apologise for any inconvenience this might cause.
Planned system maintenance
Planned system outage – from 9 pm Friday 20 November 2015 until 9 am Saturday 21 November 2015 AEDT (GMT +11).
The following systems will be unavailable during the above times:
- ImmiAccount
- eLodgement (Online visa and citizenship applications)
- My Health Declarations (MHD) service
- Visa Entitlement Verification Online (VEVO).
This outage will include changes to questions in our online application forms. We recommend that you complete and submit any applications that you have started, before the outage. Applications that have a status of 'Ready to submit' or 'Awaiting documents' at 9 pm on 20 November will be changed to 'Incomplete', as you may be required to answer additional questions to submit a valid application.
BPAY unavailable – from midnight Sunday 15 November 2015 until 9 am Saturday 21 November 2015 AEDT (GMT +11).
BPAY will be unavailable as an online payment option for the following forms:
- Citizenship by Descent
- Citizenship by Conferral
- Temporary Work (Short Stay Activity) Visa (400)
- Temporary Work Skilled Visa (Primary) (457)
- Temporary Work Skilled Visa (Subsequent Entrant) (457)
- Temporary Work Skilled Visa - Nomination (457)
- Temporary Work Skilled Visa - Standard Business Sponsorship (457)
- Visitor Visa (600).
Your BPAY payment must be received by the Department by Friday 20 November. BPAY payments can take up to 3 days to transfer from your bank to the Department. Your application will not be submitted or processed until the payment is received and matched to your application. Once we have received the payment, the status of your application will change to 'Application received'.
If you do not make your BPAY payment in time, you can make an immediate payment by credit card before 9 pm Friday 20 November. Go to 'Manage Payments', find the application with status 'Awaiting Payment' and then select actions 'Make Payment'. Enter your credit card details and submit.
If we do not receive your payment in time you will need to start a new application.
Wednesday
Every Wednesday from 7 am to 7.40 am AEDT, the following systems might become unavailable:
Every Wednesday from 5 am to 8 am AEDT, the following systems might become unavailable:
- ImmiAccount
- eLodgement (Online visa and citizenship applications)
- Visa Entitlement Verification Online (VEVO)
- LEGENDcom
- Visa pricing estimator.
If you receive a Service Temporarily Unavailable error message during this time, try again after the outage period.?
Known technical issues
Lodgement of Temporary Graduate visa (subclass 485)
Issue: Nominated occupation changes when you try to select 'Secondary school teacher'
This is a known system defect which we are trying to resolve. In the meantime, if you want to continue with your online application follow the steps below:
- Select a related occupation that the system will accept and submit your application
- Attach Form 1023 Notification of incorrect answer(s) (248KB PDF) immediately after you submit your application to amend the incorrect information
- Send an email to the relevant processing office to make sure the processing officer is aware of this issue:
For assistance on attaching documents to your online application, see our How to attach documents to an application (424KB PDF) quick reference guide.
Known browser issues
To ensure you can use the full functionality of our online services, we recommend you use a current version of Microsoft Internet Explorer, Mozilla Firefox or Google Chrome.
The system is currently unavailable
Some users on occasion might receive an error message 'The system is currently unavailable' in ImmiAccount. If you are getting this message, clear your internet browser cache/history and try again. You might need to do this a number of times. If this does not work then completely shut down and restart your computer.
Issues accessing ImmiAccount with Mozilla Firefox 30.0
Some users might experience issues trying to access ImmiAccount using version 30.0 of Mozilla Firefox. A bug in this version causes Firefox to crash when attempting to login or when creating and registering for an account.
If you encounter this problem you are encouraged to try using the latest version of Mozilla Firefox or use an alternative browser, such as Internet Explorer or Google Chrome.
Clients using Internet Explorer 8
Clients using Internet Explorer 8 will receive the below error message when they are attempting to download files:
If you encounter this problem you are encouraged to use an alternative browser, such as Mozilla Firefox, Google Chrome, or a later version of Internet Explorer.
Internet Explorer version 8 users might also receive the following page navigation error message:
'The system has detected unexpected page navigation. This can occur if you use your browser's Back button or a bookmark to move between pages. While using this system, please use only the buttons and links displayed on the page to move between pages. Click OK to return to the current working page.'
To avoid this problem you are encouraged to use only the buttons and links displayed on the page to navigate between pages or reinstall Internet Explorer version 8 or a newer version of Internet Explorer.
Root certificate expired
If your are using an old browser, you might receive a message indicating that 'the root certificate has expired'.
If you receive this message:
- select the option to continue - this will provide an encrypted session to protect your data in the same way as if you had not received this message, however your browser will not be able to verify that it is guaranteed to be connected with our web server, or
- upgrade your browser to a recommended version, or
- download the new Global server certificate root to your browser by following the instructions at the Symantec website.