DAFF - ISN : 245-2026 *Update* Unplanned Service Disruption: Friday 13 November 2026 - DAFF messaging

Friday, November 13, 2026


13 November 2026

Information

Detail:

As of Friday 13 November 2026, there is a broad service disruption affecting DAFF messaging due to the current Microsoft D365 outage. As a result, clients may not be able to send emails to or receive emails from departmental systems.

Action

Known impacted import systems where clients are unlikely to send emails to or receive emails from the Department are the:

Inspection bookings

  • Requests for Inspection (RFI) via the Imports RFI and Exports RFI emails and the Biosecurity Portal are impacted, including
    • Automatic emails: clients may not receive notifications including confirmation of new bookings, modifications or cancellations
    • Emails being sent to Import RFI and Exports RFI inboxes, are not being received
  • Note: For urgent inspection requests, booking changes or modifications for inspections scheduled for today, please contact the department via 1800 900 090. We anticipate higher than usual call volumes and appreciate your patience while we work to answer your calls.
  • Note: Clients can still request and manage inspections through the Biosecurity Portalthough will not receive emails relating to requests.

Maritime and Aircraft Reporting System (MARS) and National Maritime Centre (NMC)

  • Requests for inspection and any updates through MARS (including updated Biosecurity Status Documents, Human Health and Seasonal Pest reporting) may be impacted.
  • NMC systems are also impacted.
    • Any emails being sent to either the NMC or local operational teams are not being received.
    • Note: For any arrival updates, inspection requests or queries we ask that you contact your local DAFF maritime team using the regular on call numbers within your region.

Agriculture Import Management System (AIMS)

  • For those awaiting responses on AIMS directions, please note that directions are sending from AIMS, although due to the outage and congestion, delivery times are delayed up to 45-60 minutes.

Import Management System (IMS) and Self Assessed Clearance (SAC)

  • Inbound and outbound emails to the sacncc mailbox are not being sent or received
  • The SAC paperless system is unable to retrieve documents
  • IMS biosecurity directions and SAC auto reports are unable to be sent, (these messages will be queued and resent once services are restored).
  • Note: SAC evaluations in the Integrated Cargo System are not currently impacted by the outage.

Submission of Treatment Requests and Results

  • Individuals and organisations that import goods into Australia which require an onshore biosecurity measure. It applies when the goods being imported require a biosecurity measure, and the persons in charge are submitting either a request, or evidence of the completed measures
  • Inbound and outbound emails to treatments@aff.gov.au are currently not being sent/received.
  • Industry bodies will be required to lodge documents through the Cargo Online Lodgement System enquiry function.
    • Note: It is important to ensure documents are attached and entry number is provided.
    • Further information please contact Onshore Biosecurity Measures via 1800 900 090.

Out of hours Assessment and Treatment Result Assessment requests: The current outage is affecting our ability to receive requests for Assessment outside of business hours services. In the interim, clients can contact the department phone line via 1800 900 090 if they have attempted to contact us by email for this purpose. The outage may impact our ability to provide out of hours services and priority will be given to perishable or high-priority consignments only.

The Department will advise once email services for the above-mentioned systems and services been restored by Microsoft.