21 August 2026
Who does this notice affect?
All clients required to use the department's Biosecurity Import Conditions System (BICON) during this planned maintenance period.
All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned maintenance period.
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE), as part of document assessment for imported goods during this planned maintenance period.
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.
All importers of plants, cats and/or dogs who will be required to use the Post Entry Biosecurity System (PEBS) during this planned maintenance period.
All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.
All clients who will be required to make an online payment during this planned maintenance period.
Information
Due to scheduled infrastructure maintenance, there will be three (3) scheduled outages up to 10 minutes in duration to the following systems between 23:00 Monday 24 August to 02:30 Tuesday 25 August 2026 (AEST):
- BICON
- Maritime and Aircraft Reporting System (MARS)
- EVE
- Biosecurity Portal
- PEBS
- Cargo Online Lodgement System (COLS)
- Online Payment Service (OPS)
Action
BICON users are advised to complete and submit any in-progress import permit applications prior to the commencement of this planned maintenance period.
All users of the above listed systems are advised to await the completion of this planned maintenance period before attempting to access these services.
The department apologises for any inconvenience caused.