Qantas Freight - Sydney Freight Terminal delays - Update 3

FTA/APSA continues to receive reports from members of significant delays associated with Qantas Freight operations, particularly in relation to import freight movements through Sydney. While Qantas Freight has advised that it is working through operational challenges and recovery measures, member feedback received this week indicates that delays remain a significant concern for many businesses. Reports continue to be received of shipments experiencing extended delays, limited visibility on freight status and difficulties obtaining timely operational updates.  FTA/APSA has continued to raise these concerns directly with Qantas Freight executive management and is providing ongoing feedback on the impacts being experienced across the supply chain. Media The issue has also attracted broader attention beyond the freight sector. FTA/APSA recently participated in an interview on 2GB Radio, highlighting the continuing operational impacts being reported by industry and the need for a sustained focus on recovery and service reliability.      Listen HERE Customer Service Qantas Freight executive management has requested that customers experiencing delays or shipment-specific issues first report these directly through Qantas Freight customer service channels to ensure affected consignments are formally recorded, investigated and prioritised through their operational processes: Qantas Freight Customer Service: Ph: 13 12 13 Email: freightcustomerservice@qantas.com.au   Previous Member Notices 29 June 2026 : Qantas Freight - Sydney Freight Terminal delays - Update 2  23 June 2026 : Qantas Freight - Statement regarding Sydney Freight Terminal delays  FTA/APSA appreciates the information provided by members to date and encourages the continued sharing of operational experiences. This feedback remains critical in helping us monitor recovery progress and ensuring industry concerns are accurately conveyed to Qantas Freight management. FTA/APSA will continue to engage with Qantas Freight and provide further updates as relevant information becomes available.   Tom Jensen - General Manager Freight Policy & Operations - FTA | APSA

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