DAFF - ISN 66-2026: Unplanned Service Disruption: Tuesday 07 April 2026 – Biosecurity Portal (Digital Identity)

07 April 2026

Who does this notice affect?

Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the 'Sign in with your Digital Identity to access' pathway.

Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.

Information

Start time:

As of: 02:26pm Tuesday 07 April 2026 (AEST).

Detail:

The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, users may experience application system errors when using departmental systems and services accessed through the Biosecurity Portal – 'Sign in with your Digital Identity to access' pathway.

Note: The departmental systems accessed through the Biosecurity Portal – 'Sign in with your email address to access' pathway are not impacted by this outage.

Action

No action required. This issue is under investigation.

The Department apologises for any inconvenience caused and will advise once the issue has been resolved.