DAFF - ISN 58-2026: Unplanned Service Disruption: Wednesday 01 April 2026 – Biosecurity Portal (Digital Identity)

01 April 2026

Who does this notice affect?

Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).

Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the 'Sign in with your Digital Identity to access' pathway.

Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).

Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.

Information

The Biosecurity Portal is currently experiencing an unplanned service disruption. As a result, users may experience application system errors when using the following departmental systems and services which require Digital Identity (MyID) to access:

• Biosecurity Portal – 'Sign in with your Digital Identity to access' pathway
• BCST
• EVE

The following departmental systems and login pathways are not impacted by this outage:

• AAMP
• Biosecurity Portal – 'Sign in with your email address to access' pathway

Action

No action required. This issue is under investigation.

The Department apologises for any inconvenience caused and will advise once the issue has been resolved.