Attention

All external users of departmental systems such as NEXDOC who log in using the Australian Government Digital ID System (MyID).
 

Purpose

This Industry Advice Notice (IAN) advises users of NEXDOC that MyID has a series of planned service outages.
 

Key points

• The department has been informed of a series of scheduled outages for updates to the MyID Service
• MyID will be unavailable from:
• 11.30pm Friday 13 March 2026 to 7.00am Monday 16 March 2026 (AEDT).
• 12.05am Tuesday 17 March 2026 to 12:30pm Tuesday 17 March 2026 (AEDT).  

What you can do

If you use NEXDOC via software or log in to the portal via email and password, you will not be impacted by these outages and can continue to use the system.

Impact

MyID will not be available throughout the outage period.

• Existing users of NEXDOC:
• can log in to NEXDOC if they normally use their email and password.
• cannot log in via MyID.
• New users of NEXDOC:
• can register for NEXDOC using email and password
• cannot register via MyID.

Further information

If you have any questions regarding this IAN or require assistance, please contact the NEXDOC Helpdesk:
Email: NEXDOC@aff.gov.au
Phone: 02 6272 4800