Attention

• All agricultural exporters and freight forwarders who use the EXDOC or NEXDOC  to lodge export declarations (EDNs) in the ICS
• Department of Agriculture, Fisheries and Forestry staff

Purpose
To notify agricultural exporters and freight forwarders:

• of a planned ICS outage
• what to do to avoid disruption to exports.

Key points

• The Australian Border Force (ABF) has advised of an outage affecting the ICS between
  00:01 and 04:00 Wednesday 25 June 2025 (AEST).
   
• In the unlikely event that rollback is required, the outage may extend 1 hour until 05:00 Wednesday 25 June 2025 (AEST).
   
• The outage will affect EDI messaging and hence
  EXDOC and NEXDOC Single Electronic Window (SEW) services.
   
• During the outage, SEW EDN request and update messages will queue. The ICS will process EDN messages after the outage.
   
• Exporters with digital certificates may be able to obtain EDNs by logging in to the ICS directly.
   

What to do to avoid disruption to your exports

If you have exports scheduled to depart Wednesday morning, please obtain clear EDNs before 24:00 Tuesday 24 June 2025 (AEST). 

Further information

• To view ABF ICS notices, go to https://icsnotifications.abf.gov.au/ics?id=ics_performance.
   
• To find out how to obtain a digital certificate to access the ICS directly, go to  
   https://www.abf.gov.au/help-and-support/ics/integrated-cargo-system-(ics)/using-the-ics/digital-certificates
   
• For queries about EDNs requested through SEW during the outage, please email:
   
• NEXDOC@aff.gov.au for NEXDOC queries
• EXDOC.Helpdesk@aff.gov.au for EXDOC queries. 
   
• For urgent out of hours SEW queries, please call 02 6272 4800 and leave a voicemail with your contact details.