17 June 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections via the Biosecurity Portal.
Information
Resolved time:
As of: 18:15 Monday 16 June 2025 (AEST).
Detail:
The unplanned service disruption to the department's automated inspection booking services for imported goods has since been resolved. As a result, there should be no further unexpected delays to the department's inspection scheduling process relating to this issue.
Action
No action required, however clients who have concerns about URGENT inspection booking requests which they believe may have been affected by the unplanned service disruption can contact the department by phone on 1800 900 090.