30 May 2025
Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the 'Sign in with your Digital ID' (myID) pathway.
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
All users of the departments Next Export Documentation (NEXDOC) System 'Continue with Digital Identity' pathway.
Information
Due to scheduled infrastructure maintenance at the Australian Taxation Office (ATO), there will be multiple intermittent outages to the following systems and services between 23:30 Saturday 31 May to 13:00 Sunday 01 June 2025 (AEST):
- Biosecurity Portal – 'Sign in with your Digital ID' (myID) pathway
- BCST
- EVE
- NEXDOC – 'Continue with Digital Identity' pathway
- RAM website
The following departmental systems and login pathways are not impacted during the outage window and will be accessible as normal:
- Biosecurity Portal – 'Sign in with your email address to access' ('Other User')
- NEXDOC – 'Email or AgID', Software
Action
For clients of the Biosecurity Portal requiring URGENT inspection booking requests, please:
- Make these bookings via the 'Sign in with your email address to access' ('Other User') pathway; or
- Please contact the department by phone on 1800 900 090.
For clients of the remaining impacted systems:
Please await the completion of this maintenance window before attempting to access the above-listed affected services.