Attention

• All agricultural exporters and freight forwarders
• Department of Agriculture, Fisheries and Forestry staff

Purpose
To notify agricultural exporters and freight forwarders:

• of a planned ICS outage
• what to do to avoid disruption to exports.

Key points

• The Australian Border Force (ABF) has advised that the ICS will be unavailable from 11pm AEST Saturday 31 May 2025 to 4am AEST Sunday 01 June 2025.
   
• The outage will affect both EDI messaging and the ICS user interface (UI).
   
• The outage will impact the EXDOC and NEXDOC Single Electronic Window (SEW) services. During the outage, SEW EDN requests will queue. The ICS will process EDN requests after the outage.
   
• Exporters will be unable to obtain EDNs by logging in to the ICS. 

What you can do to avoid disruption to your exports

If you have exports scheduled to depart Saturday evening or Sunday morning, please obtain clear EDNs well before 11pm AEST Saturday 31 May 2025. 

Further information

• To view ABF ICS notices, go to https://icsnotifications.abf.gov.au/ics?id=ics_performance.
   
• For queries about EDNs requested through SEW during the outage, please email:
• NEXDOC@aff.gov.au for NEXDOC queries
• EXDOC.Helpdesk@aff.gov.au for EXDOC queries. 
   
• For urgent out of hours SEW queries, please call 02 6272 4800 and leave a voicemail with your contact details.