DAFF - IIAN 132-2025: Services Restored: Monday 24 April 2025 – COLS

24 April 2025

Who does this notice affect?

All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment. 

Information

Resolved time: 

As of: 15:55 Thursday 24 April 2025 (AEST).

Between 13:00 and 15:55, the Cargo Online Lodgement System (COLS) was experiencing an unplanned service disruption, preventing users from making payments and submitting documents.

This issue has since been resolved and clients can now make payments and submit lodgements as normal.

Action

No action required. The department apologises for any inconvenience caused.