Who does this notice affect?
Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections via the Biosecurity Portal.
Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).
Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).
Approved arrangements operators who will be required to view electronic government certificates (eCertificates) and relevant attachments online via external verification for eCertificates (EVE) as part of document assessment for imported goods.
Information
Resolved time:
As of: 20:34 Friday 14 March 2025 (AEDT).
The unplanned service disruption to the Biosecurity Portal has been resolved. Users can now access the Biosecurity Portal including all linked systems and services (e.g. AAMP, BCST, EVE) and make inspection booking requests as normal.
Action
No action required. The department apologises for any inconvenience caused.