Reduced Cargo Clearance Counter Operating Hours - NSW

Thursday, November 3, 2022

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Who does this notice affect?

Customs Brokers, Freight Forwarders & Importers

Reduced Cargo Clearance Counter Operating Hours - NSW

Effective 14 November 2022

The Australian Border Force (ABF) Cargo Clearance Counter NSW (Ground Floor – Charles Ulm Building, 10 Cooks River Drive, Mascot NSW 2020) will reduce operating hours of: 09:00 am – 3:00 pm, Monday to Friday (excluding public holidays).

Options for lodgement of documents outside of the hours 09:00 am to 3:00 pm are:

  • Unaccompanied personal effects (counteropsnsw@abf.gov.au)
  • Engaging the services of a licenced customs broker
  • Via the drop box for original documents
  • Book an appointment outside of 09:00am – 3:00pm through either email or phone.
    Email: counteropsnsw@abf.gov.au. (Subject Line: *Booking Appointment*)
    Phone: (02) 8862 6393 – Please note this number is for booking appointments only

Click read more for further information links and to see official notice

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Sal Milici - Head of Border and Biosecurity - FTA / APSA

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