Qantas Freight Notifications

We're experiencing high demand for our passenger services to Los Angeles and there 

are ongoing delays with uplift of Classic bookings as Express and Priority shipments 

have higher onload priority. All Classic shipments will continue to be waitlisted until space 

is available and we recommend upgrading your booking to Express or Priority if the 

shipment is time-sensitive. Our Customer Service team will be unable to assist with 

Classic booking confirmations, so please check online or wait for email notifications for 

status updates. Upgrading a Classic booking to Express or Priority online is easy. simply 

select Manage International Shipments after logging into your account and follow the edit 

booking process.

To comply with the State's public health regulations, our import operation is being 

impacted due to a reduced workforce and it may take up to three days to clear freight. 

We recommend tracking your shipment via AWB online and wait for the status to show 

as ready for delivery before arriving at the terminal. We're working to minimise the 

disruption and appreciate your support.