22 October 2021
Attachment 1
Scheduling and Workload Management System (SWMS) Frequently Asked Questions PDF
Scheduling and Workload Management System (SWMS) Frequently Asked Questions DOCX
Purpose
This Industry Advice Notice (IAN) is to advise all clients requesting plant export inspections in Cairns, Northern Territory and South Australia of a change to the email address. This change does not apply to overtime requests for document assessment.
Summary of changes and key points
- Biosecurity Operations within the Department of Agriculture, Water and the Environment is implementing a new system, the Scheduling and Workload Management System (SWMS) which will manage request for inspections, the scheduling of these requests and management of the associated booking.
- From 25 October 2021, we ask that you direct your request for plant export inspection forms for these locations to this new email address ExportsRFI@agriculture.gov.au.
- A series of Frequently Asked Questions has been developed to help support you through this transition. Please refer to Attachment 1.
- The introduction of SWMS includes email notifications that you will receive in the following instances, most of which you receive from our current system
- Email receipt
- Further information request
- RFP number notification
- Inspection scheduled notification
- Booking change/Amendment confirmation
- Cancellation
- Overtime inspection scheduled
- 'On our way' – officer travelling to the designated location
- Booking reminder notification.
- Industry members can assist in avoiding delays in obtaining a confirmed inspection booking by ensuring
- booking requests are lodged in advance of the required inspection date
- the request for inspection is lodged completely and accurately with all required information provided
- the goods are ready for inspection and are not pending document assessment or treatment.
- To support your lodgement of request for inspection, please ensure you use the following words (if applicable) in the subject heading of your email title
- AIMS entry
- AWB, Air Waybill
- Perishable
- Overtime.
Contact information
Please continue to direct your enquiries to the department's Client Contact Group on 1800 900 090.
Andrew Patterson
Assistant Secretary
Pathway Operations – Cargo (NSW, QLD, NT, ACT)