Freight & Trade Alliance (FTA) has received advice from the Department of Agriculture, Water and the Environment (the department) has issued Industry Advice Notice 129-2021 dealing with a service disruption to the National Appointment System (NAS).
Information
The department is currently experiencing an unplanned service disruption causing delays with processing inspection appointments.
Action
If your scheduled inspection appointment with the department has been impacted, please contact the department on 1800 900 090 or resend your inspection appointment request to the relevant import booking email queue.
Next steps
The cause of the issue has been identified and the department's Information Services Division is currently working on a resolution. Updated advice to industry members will be provided as soon as possible.
Further information
Clients anticipating confirmation of their bookings should expect delays during this transition period.
Thank you for your ongoing cooperation.
Further updates will be posted at www.FTAlliance.com.au
To ensure you remain updated on these changes, we recommend registering to receive BICON alerts and Import Industry Advice Notices.
Sal Milici - Head of Border & Biosecurity - FTA / APSA