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Freight & Trade Alliance (FTA) wish to advise of the following notification from the Department of Agriculture, Water and the Environment.
The Department acknowledges via IAN 177-2020 that some clients are currently experiencing delays in receiving their directions after submitting documentation for import assessment via the Cargo Online Lodgement System (COLS) or other departmental approved systems.
Representatives of FTA met with senior executives of the Department earlier today (Friday 16 October 2020) to escalate and share members concerns on this issue.
As a result of this meeting The Department assured FTA that they are currently reallocating resources to address the current backlog.
The Department also advised that a review would be undertaken of how the escalation queue is managed.
There was also an acceptance that earlier lodgement of documents assists The Department with managing workloads and they will endeavour to provide more timely processing of earlier uploaded documents. .
FTA will continue to liaise with all levels of the Department and encourage continued feedback from members .
To stay abreast of all developments and notices being issued we remind members that you can also subscribe to receive Industry Advice Notices direct from the department - the department had also started to release newsletters in relation to the BMSB season - to access these click HERE NOTE: the above link should also be used to UPDATE your current subscriptions
You may also wish to review the latest issue of Biosecurity Matters
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