Grain Export Decision Review Process

The Australian Peak Shippers Association (APSA) has received advice from the Department of Agriculture and Water Resources in terms of a formal review process.

Please note that this mechanism is for the purpose of improving the working relationship between exporters and the department to deliver consistent service and correct outcomes for industry. Therefore an expectation exists that this channel will be used appropriately as per the guidelines detailed below:

• Clients can email the plantexportsNDH@agriculture.gov.au mailbox and request the review of a decision

• The words "Decision Review" must be included in the subject line to assist us in managing our inbox folders

• Clients must clearly articulate the issue they have and why they believe a decision should be reviewed including all relevant attachments and reference any relevant instructional material and/or MICoR where applicable to assist supervisors in conducting a timely review

• This process is only to be used when a client believes a departmental officer has made an error (this is not the forum for flagging disagreements with a policy or as an alternate way to seek actioning of an urgent authorisation request)

• Often there will be a requirement for consultation with Plant Export Operations on a which may impact the turn-around time of a review 

We anticipate that some adjustments to process may be required as the arrangement is trialled. Please share feedback to tnikro@FTAlliance.com.au

Tony Nikro FTA / APSA